Policies
Late Cancel/ No Show
There is a 5 minute grace period for late appointments. While official rescheduling is up to the stylist, appointments cannot run into the next and may result in a shorter time slot, resulting in unpolished final touches. Appointments not confirmed via text/email reminders 24 hours before scheduled time may result in cancellation. Cancellations or reschedules with less than a 24 hour notice will result in a charge of the non-refundable cancellation retainer fee, which the client agrees to with the scheduling of their appointment. If more than one late cancellation occurs, client may be charged a non-refundable retainer pre-payment fee for future appointments for the safety of the stylist's time. Less than 24hr notice to reschedule will be 50% cost of the service booked. Less than 24hr cancellation will be 100% cost of the service booked. The client assumes responsibility for charges and will not seek disputes with their bank. By making appointment with Favor In Your Eyes Studio, client agrees to policy.
Credit Card on File
All clients are required to have a card on file. This information is kept private and is not used by business unless a late cancellation/ no show fee is required. In the event of a late cancel/ no show charge to client, client assumes responsibility and will not seek bank aide in challenging non-refundable retainer fee which is collected by Favor In Your Eyes.
Refunds/ Exchanges
There are no refunds for services provided, as no service will ever be free in that it is the stylist's time and the salon's products used. Within the first week of service, call the salon and make an appointment for a correction or modification that may be complimentary if the stylist deems or may be for the cost of product if the goal is achieved. If client seeks aide from outside of Studio, they must continue with outside source as Favor In Your Eyes only guarantees its own work. Client understands the cancellation policy and agrees to assume sole responsibility, not holding the bank or the salon accountable, not seeking bank support in the event of a late cancellation/ no show retainer fee being charged.
For Products, within the first 1-2 uses, client will know if it’s not a match. Within the first week of a new product, client may reach out to stylist for an exchange. Any product with a significant weight difference is void of exchange policy.
Service Packages
Can only be used by purchasing client, for purchasing client, for purchased package. 24hr notice to reschedule appointment REQUIRED, otherwise client forfeits package appointment. Invoice must be paid within 24 hrs, otherwise any previous payments towards wax package (if any) will be credited to client's account, but package privileges are lost. Any used appts will be deducted from return at regular non-package price and remainder placed in client’s account for future use in Studio ONLY. No cash/credit card refunds for packages.
Standard Practices
Please do not arrive earlier than 5 minutes to your scheduled appointment unless discussed with your stylist, as times are booked with cleanings in between clients. Complimentary refreshments are provided, and outside food is allowed as long as it does not crumble, spill, or cause messes the Studio has to handle. Please do not bring extra persons if possible. For skin services, please arrive with clean, makeup free skin. If you’d like a “silent service” (some quiet time to read, work, or space out during your appointment) please let your stylist know at the beginning of your appointment.
COVID & Illness
Favor In Your Eyes Studio is dedicated to helping slow the spread of the pandemic. Wearing a mask is recommended for all clients and parties having symptoms or desiring to. If you’d like your stylist to wear a mask, simply ask and we’d be more than happy to accommodate your request. No extra visitors are allowed at this time. Temperature checks may be done at business discretion. If you are having any symptoms, please reschedule before 24hrs of your appointment to avoid any fees as stated in cancellation policy. Please do not arrive earlier than 5min prior to your appointment as schedules are given time for cleaning in between. For any questions, reach out to your stylist directly. COVID release form (via email) MUST be signed prior to appointments.
Children
Children are more than welcome, and the Studio even has toys available that are thoroughly cleaned and disinfected between use in accordance to TDLR protocol. However, if the service is prematurely disrupted due to a child, the client assumes responsibility and will pay full service cost. Any damages are the client’s responsibility. Any time lost is the client’s responsibility— appointments cannot run into the next and may result in a shorter time slot, resulting in unpolished final touches. No running, jumping, or walking in stylist’s workspace are allowed. Any injuries due to misconduct are the client’s responsibility and the Studio cannot be held responsible for unattended children. There are certain No Children areas, including Stylist work area, shelves containing products and Backbar, Employees Only Rooms, behind the reception desk, as well as any areas at stylist’s discretion. If repeated offenses, issues, or destruction occur, stylist may demand child be removed from business.